Help & information
Questions? We've got answers.
Find out how Sole Trader Admin works, what's included, how pricing works and what to expect when getting started.
About the product
What is Sole Trader Admin?
Sole Trader Admin is an online platform designed to help tradespeople and other small service businesses manage everyday business administration. It brings your website, customer enquiries, diary, quotes and invoices together in one place.
Who is it designed for?
It is aimed at UK sole traders and small local service businesses — plumbers, electricians, cleaners, gardeners and similar. If you work for nearby clients under your own name, the same records and website tools may still fit, even when your trade is not listed.
What features are included?
The core tools include a professional business website, website enquiries, customer records, a business diary, quotes and invoices. You can also add services, photographs and other supported content to your website.
Do I need to use every feature?
No. You can create an account, add customers and use quotes, invoices and the diary without publishing a website. Many people prepare the site when they are ready.
Does it replace accounting software?
No. Sole Trader Admin is not accounts software. It does not record expenses, file tax returns or support Making Tax Digital filing.
Websites & domains
Do I need technical knowledge?
No. You edit the words and photographs in sections, then publish when you are ready. You do not need to write code.
Can I edit my website?
Yes. Saved changes stay private until you publish again. The live site updates when you publish.
Can I use my own domain?
Yes. One web address you already own, after Sole Trader Admin has checked the domain settings.
Is an included website address available?
An included public website address is not switched on yet. Until it is available in your account, there is nothing to share from that address. You can still prepare the site, and you can connect a domain you already own after a check of the domain settings.
Can I add photographs and written recommendations?
Yes. You upload photographs for your pages and gallery. Each written recommendation needs a tick confirming you have permission to show it.
Can I import an existing website?
No. Sole Trader Admin does not copy or replace an existing site automatically. Where available, a review of your public website may suggest wording or photographs to help you start a draft. Your existing website is not changed.
Do demo contact forms send messages?
Demo contact forms do not send messages.
Pricing & subscriptions
How much does it cost?
£29 a month, or £249 a year, paid once. The annual price saves £99 compared with twelve monthly payments, a 28.4% saving. Both options include the same features. You cannot pay on this website yet.
What is included in the price?
A website you edit and publish, enquiries from that site, customers, a simple diary, quotes and invoices. £29 a month, or £249 a year, covers what is in the product today. Both options include the same features. Payment is not available yet.
Is there a complimentary pilot?
An invited business can use the product for 30 days. It does not take a card. When the 30 days end, nothing is charged. You would then choose monthly or annual yourself. Creating an account on this site is not an invitation.
Does registering start a subscription?
No. Creating an account does not start a subscription. Billing is not live on this website.
Can I pay on the website?
£29 a month, or £249 a year. You cannot pay on this website yet.
Can I cancel?
Cancellation and refund terms for a paid subscription are not finalised on this website yet because billing is not live. After payment is available, this page will explain what applies before you pay.
What happens when I leave?
The owner can download a private copy of the business records for seven days. Closing an account and deleting records are not available today. What happens to a published site after cancellation is not finalised here — do not treat this page as a retention policy.
Are there additional costs?
The intended subscription is £29 a month, or £249 a year, for the features described here. Domain registration or renewal with your registrar is separate. VAT is not added while the supplier is not VAT registered. £29 a month, or £249 a year. You cannot pay on this website yet.
Customers & business admin
How do website enquiries work?
Visitors can send an enquiry from your published site. The message is stored in your dashboard with their name, contact details and what they asked for.
Can I keep customer records?
Yes. Name, telephone and address sit on one customer record. Enquiries, diary notes, quotes and invoices can use that same person.
Does the diary connect to Google or Outlook?
No. It is a simple business diary for your own day, not a staff rota. It does not sync with Google Calendar, Outlook or another calendar.
Can I create quotes and invoices?
Yes. You write a quote for the customer and raise an invoice from the same work. You can download a PDF or email it from Sole Trader Admin.
Can customers pay invoices online?
No. Sole Trader Admin does not take card payments or collect invoice payments online. You record payment yourself when the customer pays you by your own method.
Can I record payments?
Yes. Record when the customer pays you in full by your own method. Sole Trader Admin does not take that payment for you.
Does it handle expenses or tax returns?
No. Sole Trader Admin is not accounts software. It does not record expenses, file tax returns or support Making Tax Digital filing.
Your data & support
Where is my business information stored?
Your account stores the profile you enter, customers, quotes, invoices, website content and enquiries. Photographs are stored privately and shown on the published site. The public privacy notice is still a draft, so it is not a finished statement of processors or retention.
Can I export my records?
The owner can download a private copy of the business records. That copy lasts seven days. Closing the account and deleting the records are not available.
What happens to my data if I leave?
The owner can download a private copy of the business records for seven days. That copy is not a deletion. Closing an account and deleting records are not available today.
How can I contact support?
Use the contact form on this website. It is for questions about Sole Trader Admin, not a message to a tradesperson. We do not promise a reply time.
Can I have multiple users?
The owner can invite people from Settings. Sole Trader Admin is still built for one person running a local service. It is not a staff rota or a team calendar.
Still have a question?
If you can't find what you're looking for, get in touch and we'll do our best to help.
Ready to get your business organised?
Your website and everyday admin tools, together.
Creating an account does not start a subscription.
